How can I cancel my order?

“You can cancel your order before it has been processed by the brand/seller. We’ll refund the full amount you’ve paid for such a cancellation.”

Here’s how to cancel your order:

You can cancel your order before it has been processed by the brand/seller. We’ll refund the full amount you’ve paid for such a cancellation.

1. Step 1: Contact our Customer Support team via email (support@naturefit.com) before the order has been processed/shipped by the seller.
2. Step 2: Provide us with your order ID details and your request to cancel the order or items in your order.
3. Step 3: Once you’re done, we’ll verify and send you an acknowledgement of the cancellation. Remember, you won’t be able to cancel an order after it has been processed by the brand/seller.

When can I cancel my order?

Make sure you cancel your order before it has been processed by the brand/seller. That’s the only way we can refund the full amount you’ve spent.

Can I cancel only part of my order?

Yes, you can. You can individually cancel product(s) in your bag before your order is processed by the brand/seller.

How will I get my refund when I cancel an order?

Once your order has been cancelled, the refund amount will be credited back to the source account within 5-6 working days. In the case of certain public sector banks, it can take up to 10-15 working days.

What should I do if I don’t get my refund in the promised time?

We work quickly to make sure your refund gets to you on time. On the off-chance that it’s been delayed, please get in touch with us here. Don’t forget to keep your order number handy.

Why was my order cancelled by NatureFit?

Sometimes our sellers cancel orders for various reasons – the product could be out-of-stock, of unacceptable quality, etc. Once an order has been cancelled, the refund amount will be credited back to the source account within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.