- All our products are made using safe ingredients. However customers are requested to do a patch test before they use the product and if any irritation or red patches appear, they are advised to discontinue use of the products.
- These products being natural products, are likely to react to environmental factors like heat, cold etc and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control.
- As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with the photo images.
- Any damage to the shipment should be brought to our notice immediately with photo images for us to take it up with the courier company. If the shipment is totally damaged or tampered with, customers are advised to reject/return the shipment.
- Modification / Cancellations to Order : An order placed cannot be modified, but an order can be cancelled before shipment. However, once it is shipped, it cannot be cancelled and it can be cancelled only when it is returned to our office. In such cases the order value will be refunded after deducting the courier charges and payment gateway charges as applicable (approximately 2-3% of the order value)
- All queries are generally replied within 5 business days and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier partner / or any other agencies is to be done.
- Privacy: we never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art ssl (secure socket layers) technology.
- Animal testing: some of our products alone are vegan (see ingredient lists to verify) and none are tested on animals.
- Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.
- All product or Order related queries are to be raised only with firstname.lastname@example.org
Cancellation / Return / Exchange Policy
- None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange. Any complaints has to be raised with 7 days of receipt of the product.