Return Policy

Reasons for Return :

Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. Return Policy here should be read in conjunction with the any specific terms and conditions applicable to a product which can be found on product descriptions page for returning a product.
All products sold on NatureFit Shop are non-returnable.

However, returns will be considered under the following cases with the following solutions:

  • Wrong Product Received – We will attempt to deliver You the correct product again. In case the product delivered is wrong in second attempt, we will refund your order.
  • Product Size / Color Differs from Size/Color Ordered – We will attempt to deliver You the correct size/color of the product again. In case the product delivered is still wrong in second attempt, we will refund your order.
  • Product received is beyond expiry date – We will give You an option for refund or replacement and as per Your choice we will further proceed.
  • The product delivered is missing one or more products or accessories – We will attempt to deliver you the missing items and the order is ineligible for returns.

Returns will not be accepted under the following conditions:

  •  Product is damaged due to misuse/overuse  Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  •  Defective products that are not covered under Seller/Manufacturer’s warranty
  •  Product is used or altered
  •  If request is initiated after 3 business days of order delivery.
  •  Free product provided by brand.
  •  Personalised or engraved products or resized products.
  •  Product sold in sets or combination cannot be returned individually.

How to avail a return:

  •  Step 1: Contact our Customer Support team via email (support@naturefit.com) within 3 business days of receiving the order.
  •  Step 2: Provide us with your order ID details and your request to return/replace/refund the wrong items in your order. Kindly share an image of the product and the invoice for our reference.
  •  Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Refusal of return request:

Naturefit Shop reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs, and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by NatureFit Shop and accept NatureFit Shop’s decision regarding the refusal or cancellation and further agree not hold Naturefit Shop liable for any refusal or cancellation.

Period for return:

Returns request should be initiated by You after 3 business days of order delivery.